Support

There's a step-by-step guide at clickroles.com/welcome — it detects the extension automatically, so you can see it working rather than guessing. You'll need to be signed in.

The extension can only run on the ten boards it was granted access to: LinkedIn, Indeed, Greenhouse, Lever, Ashby, Workday, SmartRecruiters, Wellfound, Dice and Glassdoor. On any other site Chrome blocks it outright, so no button appears — that's the permission model working, not a fault.

On a supported board, check that you're signed in to ClickRoles in another tab, then reload the listing. Some boards render the job panel after the page reports itself loaded, so a save attempted in the first second can land before the details exist.

A few boards only load the full description after you click "See more". Expand it first, then save, and the complete text comes across with its original formatting.

If a field is still wrong after that, send us the job URL. Each board is read by its own extractor, and layouts change without warning — a broken URL is the fastest way for us to fix it.

No. It requests access only to those ten job boards and to clickroles.com. Chrome enforces that list, so it isn't a promise you have to take on trust — you can review it yourself under the extension's permissions in Chrome.

Check spam first — the message comes from noreply@clickroles.com.

If you already have an account with that address, no new email is sent. That's deliberate: it stops anyone using the signup form to discover which addresses are registered. Try signing in or resetting your password instead.

Confirmation and reset links can only be used once. Some corporate mail systems open links automatically to scan them, which can consume the link before you click it. Request a fresh one and it will work.

You need one resume marked as primary. Open Documents, choose the resume you want compared against every job, and mark it primary — the button enables immediately.

The free plan includes 5 AI actions a month. Everything else — saving jobs, the board, list, calendar and analytics — is unlimited and always free. Pro removes the cap.

That's intentional. Usage is counted from a ledger of AI runs, not from the jobs they were run against, so deleting a job doesn't refund the action it used. Otherwise the monthly limit could be reset at will by deleting and re-saving.

The stored result is cleared 30 days after you delete the job; only the accounting record remains.

It shouldn't — the AI is constrained to evidence it can quote from your resume and the job description, and unsupported claims are dropped before you see them. If something invented does get through, please send it to us. That's a bug we want to know about, not a quirk to work around.

Payment confirmation reaches us a moment after Stripe takes it. Refresh the billing page after ten or twenty seconds and it should update. If it still hasn't after a few minutes, email us — include the address you paid with and we'll correct it from our side.

Billing → Manage subscription opens the Stripe portal, where you can cancel in one step. You keep Pro until the end of the period you've already paid for. No retention maze, no email required.

Settings → Danger zone. Download your data gives you everything you've saved as a JSON file. Delete account removes your account, every application, note and uploaded file, and cancels any active subscription — immediately and permanently, with no recovery. Export first if you might want it.